Faq
Frequently Asked Questions
Orders & Shipping
What shipping methods do you offer?
We offer standard and express shipping options. Standard shipping typically takes 5-7 business days, while express shipping delivers within 2-3 business days. Shipping times may vary depending on your location.
Do you ship internationally?
Yes, we ship to most countries worldwide. International shipping times and costs vary depending on the destination. Additional customs fees may apply for international orders.
How can I track my order?
Once your order ships, you will receive a confirmation email with tracking information. You can use this tracking number to monitor your package's delivery status.
Products & Sizing
How do I choose the right size?
We provide detailed size charts for each product category (Trousers, Suits, Dresses, and Tops). Please refer to these measurements and compare them with your own for the best fit. If you're between sizes, we recommend sizing up.
Are your products true to size?
Our products are designed to fit according to standard sizing charts. However, we recommend checking individual product measurements as some items may have unique fits depending on the style and fabric.
What materials are used in your clothing?
We use high-quality materials including premium cottons, silks, wool blends, and synthetic fabrics suitable for each garment type. Specific material information is provided in each product description.
Returns & Exchanges
What is your return policy?
We accept returns within 30 days of delivery for items in original condition with tags attached. Return shipping costs are the responsibility of the customer unless the item arrived damaged or incorrect.
How do I initiate a return?
Please contact our support team at [email protected] with your order number and reason for return. We will provide you with return instructions and the necessary documentation.
When will I receive my refund?
Refunds are processed within 5-7 business days after we receive your returned items. The refund will be issued to your original payment method. Please allow additional time for the refund to appear in your account.
Payment & Security
What payment methods do you accept?
We accept major credit cards (Visa, MasterCard, American Express), PayPal, and other secure payment methods depending on your region.
Is my payment information secure?
Yes, we use industry-standard SSL encryption to protect your personal and payment information. All transactions are processed through secure payment gateways.
Additional Questions
How can I contact customer service?
For any questions not covered here, please email us at [email protected]. Our team typically responds within 24-48 hours during business days.
Do you offer alterations or custom sizing?
Currently, we do not offer custom alterations or sizing. All our products are available in standard sizes as listed on our website.
How should I care for my ReverieLace garments?
Care instructions are provided on the garment tags and in product descriptions. We recommend following these instructions carefully to maintain the quality and longevity of your clothing.