Refund policy

At ReverieLace, we strive to ensure your complete satisfaction with every purchase. If you are not entirely satisfied with your order, we are here to help with our straightforward refund policy.

Refund Eligibility

Items must be returned within 30 days of the delivery date.
Products must be unused, unworn, and in their original condition with all tags attached.
Original packaging must be included and undamaged.
Proof of purchase or order number is required for all returns.

Non-Refundable Items: Final sale items, customized products, and intimate apparel (unless defective) are not eligible for refunds.

How to Return an Item

Contact our support team at [email protected] to initiate the return process and receive a Return Authorization Number.
Securely package the item(s) including the original packing slip or invoice.
Ship the package to our returns center using a trackable shipping method.
Once received and inspected, we will process your refund within 7-10 business days.

Refund Information

Refunds will be issued to the original payment method
Shipping charges are non-refundable unless the return is due to our error
International customers are responsible for return shipping costs and any customs fees
Sale items will be refunded at the purchase price paid

Defective or Incorrect Items

If you receive a defective product or wrong item, please contact us immediately at [email protected] with photos of the issue. We will cover all return shipping costs and expedite your replacement or refund.

Need Assistance?

For any questions regarding our refund policy or return process, please contact our customer support team at [email protected]. We typically respond within 24-48 hours during business days.